2021-09-28

[public] 6.77K views, 2.82K likes, 7.00 dislikes audio only

BrainCraft

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How many exclamation points is too many?! Should you include emojis in emails 🤷🏻‍♀️ Why do people send such terrible emails, or is there more to it? Here Vanessa breaks down the psychology of online communication – emails, text messages and more – to unpack how knowledge bias, negativity bias and generation punctuation lead to miscommunication. Armed with new knowledge about tone and perception, you can reemerge into the world to communicate more clearly... we hope...

In addition to creating videos on BrainCraft, Vanessa is researching behaviour change and sleep. Vanessa is available for hosting projects and to travel to give public talks, please reach out via email: hello(at)braincraft.tv

Simple one of the best YouTube channels around, It's a Small World:

https://www.youtube.com/channel/UCbvQHCZJHHS4PJpatQGH-0w

Darude - Sandstorm: https://www.youtube.com/watch?v=02AUSxp5i8M

All Star: https://www.youtube.com/watch?v=RO41_2cWSXA&t=1s

REFERENCES 📚

Gunraj, D. N., Drumm-Hewitt, A. M., Dashow, E. M., Upadhyay, S. S. N., & Klin, C. M. (2016). Texting insincerely: The role of the period in text messaging. Computers in Human Behavior, 55, 1067-1075. https://www.sciencedirect.com/science/article/abs/pii/S0747563215302181?via%3Dihub

The Period Is Pissed: https://newrepublic.com/article/115726/period-our-simplest-punctuation-mark-has-become-sign-anger

Newton, L. (1990). Overconfidence in the communication of intent: Heard and unheard melodies. Unpublished doctoral dissertation, Stanford University, Stanford, CA.

Riordan, M. A., Kreuz, R. J., & Blair, A. N. (2018). The digital divide: Conveying subtlety in online communication. Journal of Computers in Education, 5, 49-66. doi: 10.1007/s40692-018-0100-6

Riordan, M. A. & Trichtinger, L. A. (2017). Overconfidence at the keyboard: Confidence and accuracy in interpreting affect in email exchanges. Human Communication Research, 43, 1-24. doi: 10.1111/hcre.12093

Kruger, J., Epley, N., Parker, J., & Ng, Z. (2005). Egocentrism over e-mail: Can people communicate as well as they think? Journal of Personality and Social Psychology, 89, 925-936.

Byron, K. (2008). Carrying too heavy a load? The communication and miscommunication of emotion by email. The Academy of Management Review, 33(2), 309-327.

http://dx.doi.org/10.2307/20159399